Referral & Services


To our valued customers

Please be advised that from the 31st of May 2010, ASeTTS Duty Service will be offered in the afternoons from 1pm to 5pm only.

Any phone calls, referrals and enquiries should be made between 1pm - 5pm, Monday to Friday. ASeTTS will ensure that enquiries will be attended to in the same day.

Thank you

To refer a client to ASeTTS, please fill in and return the Referral Form.

ASeTTS Services

All of ASeTTS services are provided free of charge to clients. Interpreters are also provided free of charge for non-English speaking clients. All counselling and interviews are confidential. ASeTTS has no political affiliation and assists all survivors regardless of race, religion, ethnicity gender and lifestyle.

Current ASeTTS Services Include:

Short-Term Torture and Trauma Counselling Services (IHSS) (download brochure)

This service offers referral, assessment, support and short-term counselling to newly arrived refugees who have arrived under the Integrated Humanitarian Settlement Service (IHSS) in the area “north of the river”, and to people released from detention.

Flexible Counselling Services, Including a Focus on Children (download brochure)

Counselling services are available to individual adults and children, couples and families, with a refugee background. Counselling may be short or long-term, depending on the nature of the issues. Additional services include advocacy, referral to other service providers and to the ASeTTS sessional psychiatrist.

ASeTTS Employment Service

The Employment Service provides a range of vocational services designed to improve or enhance the employability of clients from refugee or CALD backgrounds. Services include training, support and work placement. Clients are individually assessed and programs designed to improve client's job readiness for the employment market. Ring 9440 9800.

Strength to Strength (download brochure)

Strength to Strength is a joint programme between ASeTTS and Relationships Australia WA. Its goal is to help refugee families build stronger relationships and enhance the lives of individuals, families and communities. Strength to Strength provides counselling, information, community development activities, referral and advocacy to families, children, couples and individuals of all ages.

Newly Arrived Youth Support Services (NAYSS)

Under the NAYSS initiative, ASeTTS is funded to deliver services to newly arrived young people (participants must have arrived in Australia in the previous five years) aged between 12 and 21 years, who are homeless or at risk of homelessness, to help them overcome personal and social barriers and achieve greater social and economic participation in the life of their communities. NAYSS provides counselling, information, community development activities and referral to young people and their families.

Provision of Information, Referral, Casework and Support Services to African Women (download brochure)

The focus of this service is predominantly on African women, including sub-Sahara Africans who are permanent residents and have arrived in the previous five years as refugee or humanitarian entrants. The program provides information, referral and advocacy services relating to domestic and social issues arising out of the settlement experience. It enables clients to develop skills and relationships that will help them gain the knowledge and confidence to access mainstream service providers and maximise their participation in the broader Australian community.

Families in Cultural Transition Programme (FICT) (download brochure)

The FICT programme is a series of workshops designed for refugees living in Western Australia. Its aim is to simplify the process of understanding and adjusting to their new environment. Bicultural facilitators are trained to conduct the programme in small groups within their own communities.

Good Food for New Arrivals (go the the GFFNA Site)
This programme is focused on developing culturally appropriate nutrition education resources through a community development approach for the culturally and linguistically diverse (CALD) population.

Community Partners Programme-Aged Care (download brochure)

ASeTTS will be working in partnership with the Multicultural Aged Care Service WA to provide training and information to staff and families of WA’s aged CALD population who have experienced trauma. The aim of the project is to reduce the barriers this group experiences when accessing appropriate care.

United Voices Client Reference Group - Consumer Participation (download brochure)

Consumer participation is conducted through United Voices, ASeTTS Client Reference Group. United Voices meets once a month to provide feedback on current ASeTTS services, policies and procedures and to provide advice regarding future activities. Members are paid sitting fees and the chair of United Voices, Samer Al Janabi, is a voting member on ASeTTS Board of Management.

Community Development Services
ASeTTS responds to individual and community needs by offering a range of weekly activity groups and bi-monthly outings for women, men and families who have survived torture and trauma. Community development projects assist and support capacity building in emerging communities.
ASeTTS is also able to provide specifically tailored services on a fee for service basis. To discuss this possibility please contact Renay Grech 9227 2700.

Services may be accessed by anyone who has arrived in Australia having experienced torture and trauma or a refugee like experience.
If you would like to refer a client to ASeTTS please contact the duty counsellor on (08) 9227 2700, Monday-Friday 9 am-4.30 pm. Alternatively you can download a Referral Form. Please read the procedure before referring.